Terms & Conditions

Effective Date: 01/10/2024

Welcome to SWEET LUST BAKERY, (“we,” “us,” or “our”). By accessing or using our website, sweetlustbakery.co.uk, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree with these terms, please do not use our Site.

1. Acceptance of Terms

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify you of changes by posting the updated terms on this page with a new effective date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

3. Products and Orders

  • Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not guarantee that the descriptions or other content are accurate, complete, reliable, or error-free.

  • Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.

  • Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product availability.

4. Payment

Payment is required at the time of order. We accept various payment methods, which will be outlined on our Site. All transactions are processed securely through our payment processor.

5. Shipping and Delivery

  • a. Shipping Policy

    • Shipping Methods: We aim to ship your orders promptly using our chosen courier which is ROYAL MAIL.

    • Processing Time: Orders are typically processed within 2-3 business days. You will receive a confirmation email once your order has been processed and is ready for shipment.

    b. Delivery time

    • Estimated Delivery: Delivery times vary based on your location. Please note that these are estimated times and are not guaranteed.

    • Tracking Information: Once your order has shipped, you will receive an email/text with tracking information to monitor your package.

    c. Shipping Costs

    • Fees: Shipping costs will be calculated and displayed at checkout.

    • Promotions: From time to time, we may offer free or discounted shipping promotions. These promotions will be clearly stated on our Site.

    d. Risk of Loss

    Title and risk of loss for products purchased from us pass to you upon delivery to the shipping courier. We are not responsible for any lost or stolen packages once they have been handed over to the courier.

    e. Delivery Issues

    • Incorrect Address: It is your responsibility to provide an accurate shipping address. We are not liable for delays or non-delivery due to incorrect or incomplete addresses provided by you.

    • Refused Deliveries: If you refuse a delivery, you will be responsible for the original shipping charges as well as any return shipping charges. You will not get a refund.

    f. Changes to Shipping Policy

    We reserve the right to modify our shipping and delivery policies at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of our Site after changes constitutes your acceptance of the new Terms.

6. Returns and Refunds

Due to the nature of our products, we do not accept returns. If you receive a damaged or incorrect order, please contact us at sweetlustuk@gmail.com as soon as possible or once receiving your order, and we will work to resolve the issue. Any claimed damages will require photos as proof.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of SWEET LUST BAKERY, or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any materials is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Sweet Lust Bakery shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site or the products purchased.

9. Indemnification

You agree to indemnify and hold harmless SWEET LUST BAKERY, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses arising out of your use of the Site or your violation of these Terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

SWEET LUST BAKERY
E-mail address: sweetlustuk@gmail.com
Instagram: @sweetlustuk

Thank you for choosing SWEET LUST BAKERY.